This Privacy Policy explains how Urban Odyssey handles personal data in connection with its website, booking inquiries, and guided culinary and market tour services in Hong Kong.
We use personal data to respond to inquiries, manage bookings, confirm dates and group details, collect dietary information, coordinate route and tastings, process payments, communicate meeting-point and tour information, provide customer support, maintain records, improve website performance, and meet legal and accounting obligations.
We may share personal data with payment processors, website and hosting providers, booking and communications tools, and other service providers that help us operate the business. Where a tour requires coordination with a venue or vendor, we may share limited booking details needed to confirm availability or dietary arrangements.
We may disclose personal data where necessary to comply with law, respond to lawful requests, protect our rights, investigate fraud or misuse, or support the establishment, exercise, or defense of legal claims.
Subject to legal limits, you may request access to your personal data, correction of inaccurate information, and deletion of data that is no longer needed. You may also object to certain processing or ask us to limit use in appropriate circumstances.
To make a privacy request, use the contact details in this policy and describe the data or issue involved. We may ask for enough information to confirm your identity and locate the relevant records before responding.
We keep personal data only for as long as needed to manage inquiries, bookings, payments, customer support, safety coordination, accounting, dispute handling, and legal compliance. When data is no longer required, we delete it or de-identify it where appropriate.
If we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from the stated effective date.
We may collect identification and contact details, booking and payment information, group size, preferred dates, dietary information, meeting-point details, communication records, and any information needed to confirm route suitability or guide language. We may also collect limited technical data such as device, browser, and usage information when you use the website.
We receive personal data from website forms, email, telephone calls, consultation requests, payment-related interactions, and messages exchanged during booking or tour coordination. We may also obtain information from service providers involved in payment processing, website operation, or booking administration, and from data generated by your use of the website.
We may use essential cookies to operate the site and keep forms secure, functional cookies to remember basic preferences, and analytics cookies to understand general site use. Cookies may be session-based or persistent, depending on their purpose.
You can usually block or delete cookies through your browser settings. Some cookies are necessary for basic site functions, and disabling them may affect website performance or form submission. Where required, we may also present a cookie preference tool for managing non-essential cookies.
